LESSON 5: Requesting and Prohibiting with Adjectives - Pelajaran 5: Memohon dan Melarang dengan Kata Sifat
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Formal Letter (Surat Resmi) & Personal Letter (Surat Pribadi)
Reading Text (Teks Bacaan) To: Mr. Steven Jung Manager of Customer Relations Skyline Electronics Dear Mr. Jung, I am writing this letter to formally complain about a recent purchase I made on your website on January 5, 2026. I ordered a high-end laptop (Order ID: #8821), but upon its arrival yesterday, I discovered that the screen was cracked and the charging port was non-functional. I have already tried calling your support hotline, but I was placed on hold for over forty minutes without any response. As a loyal customer, I am deeply disappointed with both the product quality and the service provided. I insist on a full refund or an immediate replacement of the unit at no additional cost. I have attached the photos of the damaged item and the receipt as evidence. I look forward to your immediate action regarding this matter. Yours sincerely, Aditya Pratama Questions (Soal Latihan) 1. What is the writer’s primary intention in sending the letter? A. To request ...